Marketing and Communications Manager
CommSec Adviser Services
We are building for tomorrow
CommSec is the Commonwealth Bank Group’s business which provides investment products and services to Australian retail investors through CommSec and financial intermediaries via CommSec Adviser Services. CommSec is the market leader with a 50% market share of the non-advised retail equities market and CommSec Adviser Services is the market leading wholesale equities business with a share of 30% of the market.
CommSec Adviser Services provide online share trading, cash and investment lending to financial advisers, brokers, accountants and financial institutions. You will be part of a team who have a diverse mix of experience, collaborate well and hold our customers at the centre of everything we do.
We are committed to understanding our customers, and delivering insights and creative solutions to drive sustainable business growth.
Be part of something big
The Customer Experience & Marketing (CX&M) team are responsible for shaping the customer experience and communications for all CommSec Adviser Services’ customers, ensuring the experience for intermediaries and their clients is second-to-none.
They are also responsible for the website user experience and content and are passionate about ensuring online experience excellence from start to finish.
With a commitment to excellence and a drive for progress, the CX&M team develop a first class customer experience across every aspect of CommSec Adviser Services.
Join us to help drive change
The Marketing and Communications Manager is accountable for supporting and contributing to the development and delivery of an integrated marketing and communications strategy to acquire, retain, reactivate and cross-sell CommSec Adviser Services customers.
This multi-channel strategy will focus on assisting the business and its clients through the current period of industry and regulatory change, employing targeted, highly relevant and timely communications. The strategy will bring together a coordinated range of channels and tactics from email, web, social, traditional print and events.
To help us deliver a truly client-centric value proposition, you’ll have:
- A minimum 5 years’ proven marketing experience
- Proven ability to deliver a superior client experience through the development and execution of effective client communications
- Experience across acquisition, retention and cross-sell, as well as above-the-line and below-the-line disciplines
- Experience across a broad range of marketing channels including print, direct, online and email
Our culture of inclusion (Equal Opportunity)
The people, businesses and communities we serve are wonderfully diverse. To reflect this, we're committed to hiring a similarly diverse workforce. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career.
We value you and won't leave you hanging. Our advertising closes 20th February 2019 but expect to hear from us within a week of the closing date. Best of luck!
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