Business Banking Contact Centre Specialist-Night shift
Job no: 20036355_04092019
Business group: Business and Private Banking
Grade: CSEC CS1
Work type: Permanent full time
Location: Sydney CBD Area
Categories: Customer Service & Call Centre
Do work that matters
The Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.
See yourself in our team
You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.
As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking needs and their merchant facilities (EFTPOS machines)
We are looking for someone who thrives in a busy environment. You’ll love the buzzing, sometimes noisy, atmosphere of our call centre and your resilient nature will see you succeed in a sometimes challenging environment.
You will have previous customer service experience and have exceptional customer service skills.
In this role you’ll master different technologies and multitask like never before. You’ll be curious by nature and want to ask the right questions to uncover our customers’ needs and in turn, offer the right products and solutions for them. We offer ongoing support to help you succeed in your new role and grow your career.
Our customers are at the centre of everything we do. To be there for them every step of the way which is why we are a 24/7 contact centre.
This is a FULL TIME NIGHT SHIFT role and we will need you to be able to commit to the following:
- 8 x 10 hours shifts per forth night.
- Rostered between the hours of 8pm-8am
- The flexibility to work weekends as the roster is rotating across 7 days
Your start date will be contingent on your background checks clearing. This can usually take up to four weeks.
Where will you go?
This role is something you can really sink your teeth into, and most people stay in the role for over 12 months. If you live the values and demonstrate the people capabilities we can offer great opportunities both within the call centre environment or beyond in the wider group. We’ll help you find the next step that’s right for you and enable you to be the best you can be.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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