Personal Lending Specialist
Job no: 40068372_11092019
Business group: Retail Banking Services
Grade: CSEC CS1
Work type: Permanent full time
Location: Parramatta Hills Area
Categories: Customer Service & Call Centre, Personal Lending & Home Loans
As a Personal Loans Specialist, you will take inbound calls from new and existing customers and offer them a lending solution. You will spend time speaking with customers, asking questions and learning about their specific situation in order to identify their financial situation. A high importance needs to be placed on supporting the customers individual needs, adding value to their experience and maintaining exceptional levels of customer service. We have an outcome-driven culture and we are determined to exceed expectations.
What will help you succeed
Utilising your analytical skills, you will be able to assess a customer's lending eligibility or in turn present financial solutions to best fit the customer's needs. Your strong customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying how to maximise customer lending needs aligned with responsible lending, and ensuring customers are banking as effectively as possible.
The Direct Lending business brings together all Home Loan and Personal Loan lending activity across Retail Banking Services (RBS) Direct Channels. Direct Lending has an FTE of 600 and writes up to 10% of RBS proprietary business. This area is critical to the development of a seamless multi-channel operation giving customers access to an optimised lending experience based on how they wish to interact with RBS, whether over the phone, online, or via video.
Hours and Training:
We have multiple permanent full time opportunities available. Training will commence on Monday 28th October 2019, with all new starters undergoing four weeks of mandatory Full Time training Monday to Friday. Please note we cannot provide any time off during the 4 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next campaign later in the year.
This role is a full-time (38 hours per week) permanent position that works on a rotational roster as below:
- You will be provided with a set base weekly shift
- You will be provided with next month’s roster four weeks in advance
- Your roster may require you to start up to 2 hours earlier or 2 hours later than you current shift start time
- This will, in turn, result in you finishing up to 2 hours earlier or 2 hours later than your current shift finish time
What's in it for you
We will offer you first class training and ongoing support to help you succeed in your role and grow your career. If you live the values and demonstrate the people capabilities we can offer great opportunities both within the call centre environment or beyond in the wider group. Whether you want to move across the organisation to gain cross business unit experience or up within the retail bank, the way you live the values and demonstrate the people capabilities are key.
We offer numerous Reward & Recognition Programs, as well as staff discounts on a broad range of products and services.
“At CommBank, we’re committed to innovation. Which is why we’re excited to be opening a new office at South Eveleigh. Around 10,000 of our employees will be based there, and this position will be relocating in the second part of the move in mid 2020.”
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
Apply now Refer a friendBack to search results