See yourself as part of our team
Small Business Banking is the business bank for Small Businesses in the micro market. It is part of Business and Private Banking. In Small Business Banking we cultivate strong connections with our communities and customer by:

• Building deep connections
• Having compelling proposition and
• Exceptional Execution.

We focus on creating a seamless customer experience that provides our customers with the banking experience they want and expect. Our customer obsession is evident in everything we do.  

Do work that matters
The Senior Manager, Business Development will manage programs of work through to delivery that will result in better customer and shareholder outcomes across Small Business. Their primary responsibility is for the delivery of business programs that will result in favorable customer and shareholder outcomes in Small Business. Key responsibilities include;

• Manage and own go-to-market programs and activities including Building and proactively managing the customer contact program for Small Business (Including CEE and Direct Marketing
• Program management of major business/strategic priorities such as; Management of bespoke programs of work that may arise in response to a specific business needs as they arise (NPS decline, sales team feedback, business performance)
• Working closely with the portfolio optimisation team to understand business performance trends, identify key insights and putting in place tangible actions to address

To help us deliver a better future for business banking, you'll:

• Have a passion for small business customers and enjoy getting things done
• Have a proven track record of delivering business programs of work, with project management skills in a product/segment environment well regarded
• Be able to engage and influence senior stakeholders across a wide variety of business units
• Be analytically minded with the ability to take data trends and turn into practical and actionable business insights
• Be a  team player with proven ability to build collaborative working relationships
• Experience in managing the planning and delivery of integrated Sales & Marketing programs,

Our culture of inclusion
Your individuality is welcomed and openly encouraged in our workplace. These unique insights and different perspectives enable us to provide excellent customer service to an equally diverse customer base. With such a diverse workforce, we understand the importance of creating and maintaining an inclusive culture where everyone feels safe and comfortable to be themselves at work. We believe in giving people a go and supporting those who want to drive their careers forward.

The application closing date for this role is 3 March 2019, but expect to hear from us within a week of your application. Best of luck!     

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